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Terms of Service

The terms under which authorities, organisations and responders use Rakshak.

Rakshak is decision support. It does not replace official warnings, evacuation orders or emergency services. In an emergency, call 112.

Last updated · 16 November 2026

01Acceptance

By accessing Rakshak you agree to these terms on behalf of yourself and the organisation you represent. If you do not have authority to bind that organisation, do not use the platform.

02Permitted use

Rakshak may be used for disaster preparedness, early warning, response coordination and post-event analysis. You must not use it to publish unverified alerts as official warnings, to impersonate an authority, or to submit false field reports.

  • Report only what you observed, and mark confidence honestly
  • Do not issue alerts outside your authorised district or role
  • Do not attempt to access records outside your scope
  • Do not scrape, reverse engineer or resell platform data

03Model output and accuracy

Risk scores, forecasts and AI-generated briefings are probabilistic and may be incomplete or incorrect. Every alert must be reviewed by an authorised officer before dissemination. You remain responsible for the decisions you take.

04Availability

We work to keep Rakshak available during hazard events, but the platform may be interrupted by connectivity, upstream data outages or maintenance. Maintain independent fallback procedures for critical communications.

05Liability

To the extent permitted by law, Zoa Zone Digi Tech Pvt Ltd is not liable for indirect or consequential loss arising from use of the platform. Nothing in these terms limits liability that cannot be limited by law.

06Governing law

These terms are governed by the laws of India, with courts at Hyderabad, Telangana having jurisdiction.

Questions about this page? Write to rakshak@medha.io · Zoa Zone Digi Tech Pvt Ltd, Jubilee Hills, Hyderabad · +91 63099 82983
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